CRANFORD, NJ, October 15, 2012—Maintech, a leading IT Infrastructure Support Services provider, has launched its “Hands & Eyes” support program. “Hands & Eyes” provides clients with guaranteed availability of experienced and capable IT Support personnel to respond on-site for data center issues that cannot be resolved remotely via a help desk. Team members are pre-badged and screened by Maintech and the client. The scope of support includes server reboots, network switch troubleshooting, rack & stack, install/decoms, reset of stuck tape drives, and escorts. The program is designed to offer data center services that require physical and technical presence, but not necessarily a highly specialized skill-set. Maintech “Hands & Eyes” programs include options for dedicated, on-site around the clock support as well as on-call, dispatch support with guaranteed two-hour on-site response.
“Our intent in developing ’Hands & Eyes’ support has been to provide clients with customized, right-sized data center infrastructure support, resulting in more efficient and cost-effective data center operations. Additionally, ’Hands & Eyes’ support complements Maintech’s other data center services such as break-fix maintenance and remote NOC monitoring,” said John Esposito, Maintech Vice President of Sales.
For more than 38 years, Maintech has delivered IT Infrastructure Support Services (ISS) to the most demanding clients around the world. Maintech supports servers, storage and network devices from all major OEMs with services ranging from on-site hardware maintenance and server administration to Remote NOC Monitoring and Managed Services. Maintech’s ISS program is recognized as the premier, comprehensive service offering in the independent IT services marketplace.
For more information about Maintech’s “Hands & Eyes” Support for IT Data Centers, contact Germán Hurtado at (973) 330-3230 or via email at firstname.lastname@example.org , or visit www.maintech.com.