24 x 7 Monitoring

Maintech offers a 24x7 Network, Server and Storage Monitoring solution all staffed on-shore inside the US.

Proactive Monitoring for Your Entire IT Environment

With our 24×7 monitoring service based out of California and New Jersey, we can provide constant monitoring of your operating systems, business applications, databases and devices. We ensure the continued health and safety of your IT environment by using a proactive monitoring model that identifies issues—and allows us to fix them—before they become a threat to your business operations.

Our 24 x 7 Monitoring Service offers:

  • Front line troubleshooting and analysis
  • Escalation and Notification When Issues Arise
  • Issue Remediation Based on Documented Procedures
  • Utilization of Customer-Owned Toolsets
  • Vendor Management and Support

Standard Service Level Agreements

  • 15-minute response to all alerts
  • 30-minute to provide notification of issue based on a customer notification matrix
  • 1-hour escalation to higher tier support including vendors

We have the knowledge and the tools to drill deep into your IT environment to ensure that it is operating smoothly. Contact Maintech today to find out how our ITIL certified staff can provide you with reliable and customizable s


Maintech offers a 24×7 Network, Server and Storage Monitoring solution all staffed on-shore inside the US.

Features
  • Escalation and Notification
  • Knowledge Management
  • Front line troubleshooting and analysis
  • Remediation based on documented procedures
  • Leverage customer owned toolsets
  • Vendor Management and Support
Pricing

Flat rate per device based on device type

Technology
  • Monitoring with Microsoft Operations Manager
  • Incident Management with Microsoft Service Manager
  • Knowledge Management with SharePoint
  • Call Center System and dedicated TFN with 8×8

 

A Comprehensive Line of Services Customized to Fit your Needs

Our suite of custom-tailored services for corporate enterprise-level and small-to-midsize organizations is designed to provide the precise level and type of service you need – nothing more and never anything less.  The company’s technicians, account managers and subject matter experts are trained to seamlessly integrate with in-house client teams, many considering our staff an extension of their own IT departments.

Optimized Service Delivery Model

Our approach to service delivery assures you’ll get the services you expect with the attention you deserve.  Maintech experts will collaborate with your team to develop a cohesive plan that satisfies your requirements.  This means you won’t have to pay for services you don’t need simply because they’re “bundled” together. Choose from our portfolio of custom solutions: