24 x 7 Service Desk

Maintech offers a 24x7 Level 1 and Level 2 Service Desk based on an ITIL support model all staffed on-shore inside the US.

On-Demand Technical Support

Experiencing technical difficulties? We can serve as your organization’s Help Desk. We provide technical support on-demand, with 80% of support questions handled by the first contact. Our goal is to ensure prompt and efficient resolutions to IT problems. We handle your IT issues at your convenience, and we aim for transparency in everything we do.

Our 24 x 7 Service Desk call centers are located in New Jersey and Minnesota. This ensures that you’re always receiving on-shore support, no matter where in the US you may be located.

Our 24 x 7 Service Desk offers:

  • 100% On-Shore Resources
  • Level 1 through 3 Technicians and Subject Matter Experts
  • First Call Resolution
  • Customized Client Management Portal
  • Custom Application Support
  • Mobile Device Support for iOS, Android and Windows
  • SLA and KPI Reporting

Standard Service Level Agreements

  • 90 Seconds Average Speed to Answer the phone
  • 60-minute response to email based requests
  • 70% of issues resolved on the first call

Our ITaaS Managed Services offerings are always tailored to your requirements and your budget. Contact Maintech today and one of our experts will help you design a service plan that fits your organization’s needs.


Maintech offers a 24×7 Level 1 and Level 2 Service Desk based on an ITIL support model all staffed on-shore inside the US.

Features
  • First Call Resolution
  • Knowledge Management Portal
  • Custom Application Support
  • Leverage Customer Owned Toolsets
  • Mobile device support for iOS, Android and Windows Phone
Pricing
  • Flat Rate Per Incident (not call)
  • Flat Rate Per User

Coverage Options

  • 24×7
  • 12×5 Monday to Friday
  • After-hours weekends and holidays
Add-on Services

Active Directory Account Management

Technology
  • Incident Management with Microsoft Service Manager
  • Knowledge Management with SharePoint
  • Screen Sharing with Citrix Go To Assist
  • Call Center System and dedicated TFN with 8×8

 

A Comprehensive Line of Services Customized to Fit your Needs

Our suite of custom-tailored services for corporate enterprise-level and small-to-midsize organizations is designed to provide the precise level and type of service you need – nothing more and never anything less.  The company’s technicians, account managers and subject matter experts are trained to seamlessly integrate with in-house client teams, many considering our staff an extension of their own IT departments.

Optimized Service Delivery Model

Our approach to service delivery assures you’ll get the services you expect with the attention you deserve.  Maintech experts will collaborate with your team to develop a cohesive plan that satisfies your requirements.  This means you won’t have to pay for services you don’t need simply because they’re “bundled” together. Choose from our portfolio of custom solutions: