The Benefits of Third-Party Maintenance in Advanced Technologies

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In today's rapidly evolving technological landscape, ensuring the smooth operation of IT systems is paramount. A study by the renowned research firm Gartner sheds light on the gravity of this matter. Their conservative estimate suggests network outages can cost an astounding $42,000 per hour. To put this into perspective, if a company faces 175 hours of downtime in a year, the financial implications would be a staggering $7 million.

Given the high stakes, it's no surprise that many companies turn to third-party maintenance providers to manage their IT requirements, ranging from basic desktop support to intricate network maintenance. For companies at the forefront of advanced technology, the decision to employ a third-party maintenance provider is accompanied by many considerations.

Several concerns, including the technical proficiency of the third-party, budget constraints, and the necessity for security clearances, often deter organizations from immediately opting for third-party maintenance. However, with a reasonable selection process, the benefits that a third-party maintenance company can offer are manifold.

Benefits of Third-Party Maintenance in Advanced Technologies:

Economies of Scale: 

One of the most pronounced benefits of collaborating with a third-party provider is leveraging the economies of scale. Evenudimentary tasks like hardware or software upgrades can become logistical challenges. For conglomerates operating across multiple locationsThird-party maintenance providers, with their expansive operations, often surpass the scale of all but the largest corporations. This scale affords them staffing proficiencies and purchasing power that most companies can't rival. Consequently, these providers can execute product launches and rollouts with an often unattainable in-house efficiency.

Enhanced Concentration on Core Competencies: 

By outsourcing IT operations, companies can redirect their focus towards their primary business objectives. Maintaining an in-house IT department can be a substantial drain on both financial and human resources. The overheads of even modest IT departments can run into hundreds of thousands of dollars, and that's without accounting for the continuous training required to keep them updated. In stark contrast, a third-party maintenance provider allows companies to concentrate on their central business operations while the provider manages the IT intricacies.

Diverse Expertise: 

The technological domain is vast and ever-evolving. For companies with internal IT departments, ensuring the team possesses the expertise to manage the diverse range of desktop, mobile, and cloud platforms can take time and effort. Third-party maintenance providers, with their experience of serving multiple clients across various sectors, boast a breadth of knowledge that is unparalleled. Their wide-ranging expertise, fortified by industry-specific certifications and clearances, is something that individual companies often find challenging to replicate.

Mitigation of Risks: 

The initial study underscores the financial implications of IT outages. For Maintaining24/7, the IT department often needs to be more feasible. System malfunction during non-operational hours can escalate costs for small to medium enterprises. Engaging with a third-party maintenance provider ensures round-the-clock support, substantially diminishing the risk of outages and the consequent financial repercussions.

Financial Efficiency: 

The culmination of the benefits of scale, risk reduction, enhanced expertise, and the ability to focus on core business objectives translates to significant cost savings. By leveraging the services of a Third-Party Maintenance (TPM) provider, organizations have reported savings ranging from 50% to an impressive 90%.

Navigating the realm of TPM providers is minehunting for many organizations. However, with the rewards often substantial, a strategic approach, and due diligence, third-party maintenance providers' expertise, efficiency, and cost-effectiveness often surpass what most companies can achieve internally.

The Future of TPM Providers

TPM solutions have significantly aided numerous businesses in enhancing their overall performance. Most enterprise companies have benefited from these solutions.

Contrary to the conventional maintenance model, the primary objective of third-party maintenance is to empower companies to have complete control over their IT assets, thereby reducing expenses.

Third-party maintenance agreements can extend the lifespan of IT investments for several years into the future.

Evolving Role of TPMs: 

TPMs are evolving from just being service providers to becoming integral partners that enhance the overall performance of businesses.

Cost Efficiency: 

One of the main attractions of TPMs is their ability to help companies reduce IT expenses and gain better control over their assets.

Long-Term IT Investment: 

With the help of TPMs, companies can make their IT investments last longer, ensuring they get the most out of their technological infrastructure.

Third-party maintenance programs - the best way to reduce IT expenses

The traditional maintenance model has shown its limitations, especially in cost. Companies spend 8.2% of their annual earnings on IT expenses. Original Equipment Manufacturers (OEMs) have capitalized on this by making IT maintenance and support contracts a major revenue source. Maintenance sales and Cisco support constitute a $7 billion market in North America alone.

However, this model often comes at a high cost for businesses. They overpay for IT assets and need more service coverage for crucial IT components. Moreover, these contracts often need to live up to their promises. Technical support requests can be cumbersome, and maintenance becomes overwhelming without specific contract IDs for all IT assets. Many organizations need help tracking these service contracts, maintaining an accurate asset database, and ensuring coverage for different infrastructure assets. Additionally, OEMs frequently increase maintenance prices and introduce End-Of-Support and End-Of-Software updates, rendering an organization's IT infrastructure outdated.

The Promise of Third-Party IT Maintenance

Third-party maintenance emerges as a solution to these challenges. Gartner's study indicates that 80% of total IT costs arise after the initial purchase due to the high maintenance costs imposed by OEMs. For example, OEMs typically increase hardware maintenance by 15% annually for the first five years, and for end-of-life products, maintenance prices can surge up to 100% yearly.

Third-party maintenance aims to give companies full control over their IT assets and reduce maintenance costs by implementing a fully integrated system. These providers simplify IT infrastructure complexities and offer customer-friendly services that support modern multi-vendor IT environments. This approach can help organizations save 50-80% of funds compared to the OEM maintenance model.

Key Benefits of Third-Party IT Maintenance Model:

  1. Cost Reduction: Organizations can save 50-80% compared to the OEM approach.
  2. Streamlined Processes: Simplified administration of contracts, service-level agreements, IP addresses, and more.
  3. Contract Management: Enhanced ability to edit and delete contracts.
  4. Decreased Workloads: Reduced IT staff workloads due to improved contract optimization and database cleanup.

Leading IT, analysts have recognized the advantages of the third-party maintenance approach. For instance, Forrester Research highlights that third-party maintenance solutions extend the life of IT infrastructure, leading to significant cost savings. Accenture also points out the increasing quality of third-party support options, which offer substantial savings and potential global coverage.

In conclusion, third-party maintenance providers are revolutionizing how organizations manage their IT expenses. They offer a more flexible, transparent, cost-effective alternative to traditional OEM-driven models.

Third-Party Services with Maintech

In conclusion, Maintech stands as a beacon of excellence in Third-Party Maintenance, offering unparalleled IT support services tailored to the unique needs of businesses. With over 50 years of expertise, Maintech's dynamic service delivery model empowers organizations to optimize their IT infrastructure, ensuring continuity, cost-effectiveness, and risk mitigation. By partnering with Maintech, companies can harness the power of a vendor-neutral IT infrastructure service model, reaping the benefits of reduced complexity, enhanced productivity, and control of expenses.


  1. How to quantify downtime - Network World
  2. Hillary Clinton email scandal shines a light on the specter of shadow IT - Information Age

Takeaways from the Article:

The High Cost of Network Outages:

Network outages can cost up to $42,000 per hour, leading to potential losses of $7 million for 175 hours of downtime in a year.

Benefits of Third-Party Maintenance (TPM):

TPM providers offer economies of scale, allowing companies to leverage staffing proficiencies and purchasing power.

Outsourcing IT operations to TPMs enables companies to focus on their core competencies.

TPMs possess diverse expertise across various technological domains, ensuring comprehensive IT support.

Collaborating with TPMs mitigates risks associated with IT outages and their financial repercussions.

TPMs provide financial efficiency, with organizations reporting savings between 50% to 90%.

The Evolving Role of TPMs:

TPMs are transitioning from mere service providers to integral partners that enhance business performance.

They empower companies to have control over their IT assets, leading to reduced expenses and extended IT investment lifespan.

Limitations of Traditional Maintenance Models:

Companies spend approximately 8.2% of their annual earnings on IT expenses, with OEMs capitalizing on IT maintenance and support contracts.

The traditional model often results in high costs, cumbersome technical support, and outdated IT infrastructure.

Promise of Third-Party IT Maintenance:

TPMs aim to give companies control over their IT assets and reduce maintenance costs.

They simplify IT complexities and support multi-vendor IT environments, leading to savings of 50-80% compared to the OEM model.

Main Point Reminder:

Third-party maintenance providers offer a flexible, transparent, and cost-effective alternative to traditional OEM-driven models, revolutionizing how organizations manage their IT expenses.


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