A tier-one global bank runs a multi-vendor estate of servers, storage and network devices across its data centers and satellite sites on three continents. Downtime at the bank is measured in lost trades and regulatory exposure. It needed one partner accountable for keeping all of that estate running around the clock, whatever the manufacturer.
Servers, storage and network devices from multiple manufacturers are supported under a single 7x24 contract. That gives the bank one point of accountability for its hardware, whoever made it and wherever it sit.
Maintech consistently performs above 97% against a 2-hour P1 repair SLA. That performance holds across the bank’s data centers and satellite sites on three continents.
The bank has trusted Maintech since 2005. In that time the relationship has grown to cover 88,000 servers and storage devices in 28 countries, all under one contract, one SLA and one accountable team.
Maintech engineers are based at the bank’s primary data centers and work directly in its own tools and processes, so the bank has no extra layer to manage.
The same team that maintains the estate also delivers rack and stack, IMACs, and time and materials work alongside the core maintenance contract.
Faults are repaired to root cause, and data-bearing parts go through audited disposal. Every action is tracked in eMaintech.