A global financial services firm runs 90,000 HPE, Dell and IBM/Lenovo servers and storage devices across 1,000 secure data center and satellite sites in 35 countries. At that scale, with strict security controls at every site, the repair experience can easily vary by country, by site and by manufacturer.
The firm needed one SLA-driven repair model that worked the same way everywhere. Maintech has delivered that model under a single global contract since 2021.
The firm gets the same 24x7 repair commitment at all 1,000 sites in 35 countries. Every location is held to the same standard, so service doesn’t depend on which site has the fault or where it is.
HPE, Dell and IBM/Lenovo hardware is maintained under a single global agreement. The firm has one SLA and one process to manage, whoever made the device.
A shared knowledge library documents known issues and their fixes. That library reduces repeat incidents and the delays that come with them across the estate.
Maintech’s TOC triages every request for root cause before an engineer is dispatched, and shares an action plan in eMaintech.
Engineers are cleared through the firm’s own security processes before they carry out the approved repair at any of its secure sites.
Known issues and fixes are documented and shared across the estate, so engineers apply the right fix the first time.
