Full IT Outsourcing
At Maintech, we take pride in offering top-notch IT support services designed to cater to the unique needs of businesses, both large and small.
The Omni Channel Approach
At Maintech, we understand the importance of efficient and accessible service delivery. Our omni-channel approach, powered by the implementation of the ITIL (Information Technology Infrastructure Library) framework, ensures that our clients can open support tickets through multiple channels, including phone, email, chat, and system/device generated events.
Our 24/7 US-based service desk is always ready to assist, providing swift responses to any IT issues.
Streamlined Ticket Resolution
We recognize that prompt and accurate ticket resolution is vital for minimizing downtime and maximizing productivity. Our Level 1-3 service desk employs advanced skills-based routing technology to ensure that each ticket is assigned to the most suitable resource. This approach expedites the resolution process, getting your systems up and running again with minimal delay.
Onsite Support and Beyond
In instances where an issue cannot be resolved remotely, Maintech is prepared to provide onsite support. Our dedicated field team ensures a next-day dispatch to your site, equipped to address both desk-side and data center support requirements. With our hands-on assistance, you can rest assured that your IT infrastructure will receive the attention it deserves.
Effective Hardware Issue Management
In the event of hardware failures, we have you covered. Maintech offers the option of advanced exchange or warranty replacements to swiftly resolve hardware-related problems. Our goal is to minimize disruption and restore the functionality of your equipment efficiently.
Our experienced team, combined with our ITIL-based service approach, ensures that your business receives the highest level of care and attention. Say goodbye to the hassle of hardware and software replacements and let us take care of all your IT needs.
Outsourcing you IT can save you money, by removing the risk and expense of turnover of your internal IT staff as well as the loss of tribal company knowledge. When you work with a company like Maintech for Managed IT Services you get a predictable cost model to manage your environment, higher customer satisfaction, increase security, and no surprises in cost each month.
Any IT Services company that guarantees you will never get hacked is either ill informed or not being truthful with you. At Maintech we provide 50+ years of IT Service excellence backed by constant training and industry standard best practices to provide your company with the best protection possible. Securing your environment is a constant game of cat and mouse, where as the industry changes our team needs to constantly adapt new procedures and policies to keep up with the changes.
Most clients will be fully onboarded to within 90 days of contract signing.
Maintech can provide support for almost any type of common end-user device.
Maintech can provide remote service desk as well as onsite field services.